Issue Management and Lifecycle in Risk Management Cloud

Manage the Issue Resolution Process

The resolution of an issue includes these steps:

1. A User creates an Issue
2. A User with proper privileges validates the issue, either determining that it requires investigation, closing it or putting it on hold
3. If the issue is valid, a user with proper permissions determines whether a remediation plan is required for the issue to be resolved. If not, this user closes the issue.
4. If so the user creates or selects a remediation plan. Other users respond to the worklists to complete remediation tasks. The remediation plan is marked as complete and the issue is closed.

The Issue object records defects or deficiencies detected for risks, controls or assessments. Typically, you discover issues when you assess risks or controls. Typically, one user identifies an issue, another verifies it and another resolves it.

Raising an Issue

A user may raise an issue from several places:

• From an issue-management work area
• from the issues tab in the management page for an individual risk or control, create an issue specific to that object or review its details
• within an assessment of a risk or control

Resolving an Issue

Once an issue exists, the process of resolving it may include:

1. Validating the issue
2. Take appropriate actions to resolve the issue
3. Closing an Issue

Validating the issue

When an issue is created, a user may receive a worklist notification to validate if. This user may:

• Determine that it requires investigation.
• Determine that it does not require investigation, and close it
• Put it on Hold

To Receive a validation worklist, a user must be assigned a duty role called Issue Validator Composite. In effect, this user determines whether the issue is genuine, and so should be a user other than the one who creates the issue. However, the validation workflow is optional. If no user is assigned the Issue Validator Composite duty role, no validation worklist is issued.

Users with the Issue Validator Composite, or Issue Manager Composite duty role may oversee the validation and resolution of issues, and close them.

Closing an Issue

you can close an issue:

1. when it is resolved; when points of concern have been addressed
2. At any other time. You may, for example, determine during the validation step that the issue is invalid or cannot be resolved.

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