Defining a Customer Profile Class in Oracle Fusion Applications

What is a Customer Profile Class?

Customer profile Class is a master data setup object that holds attributes that are important to the interaction between the organization and customers in terms of their selling relationship. It holds details such as the Customer's creditworthiness, credit tolerance, credit limit, its default payment terms, statement configurations, and its assigned collector.  A Customer Profile class is also used drive how the system will match receipts together with their invoices and defines how invoices are grouped together. 

Is Customer Profile Class a Required Setup?

Yes, every customer in the system must be associated with a profile class before it can be created.

How does one create a Customer Profile Class?

Below is a Step-by-Step guide on creating a Customer Profile Class in Oracle Fusion Applications:

1. Navigate to Setup and Maintenance > Task Panel > Search:







2. Search for "Manage Receivables Customer Profile Classes":



3. In the "Manage Receivables Customer Profile Classes" screen, you can search for an existing Profile Class to review existing setups. Since we'll be creating a new Profile Class for this article, click on the "+" Icon to add a new Profile Class:





4. In the Create Receivables Customer Profile Class" screen, fill up the required fields such as:
• Profile Class Name and Description - Identifier for the Customer Profile Class
• Collector - Identifies the Collector responsible for Customers under this Profile Class
• Tolerance - Defaulted to 0%
• Allow Discount - Indicates if Customers under this Profile Class are allowed to have a discount


You may also fill up some of the important optional fields below:
• Credit Analyst - Person responsible for Reviewing Customers under this Profile Class
• Credit Classifications - Identifies the Risk Level of Customers under this Profile Class
• Credit Review Cycle - Review Frequency for Customers under this Profile Class
• Credit Limit - The Maximum Credit Amount allowed for Customers under this Profile Class
• Order Amount Limit - The Maximum Amount allowed per Order for Customers under this Profile Class
• Conversion Rate Type - Defaulted to Corporate
• Payment Terms - Indicates the Number of Days Customers under this Profile Class should pay their due amount





• Match Receipts by - Identifies how Receipts will be matched to Customers under this Profile Class
• Send Statements, Credit Balances, Dunning Letters - Identifies if Statements, Credit Balances and Dunning Letters should be sent to Customers under this Profile Class
• Preferred Contact Method - Identifies how Customers under this Profile Class should be contacted for Dunning and Credit Balances
• Statement Preferred Delivery Method - Identifies how Customers under this Profile Class should be contacted for Statements











In the "Late Charges" Tab, Indicate if Customers under this Profile Class is allowed to have Late Charges. If checked, indicate important fields such as Calculation Method, Receipt Grace Days, Interest Days Period, etc. 













Still in the "Late Charges" Tab, in the Currency Settings, add a currency and the Minimum Amounts for Receipt, Statement, Dunning and Invoicing. To know more about Late Charges, check out a separate detailed article: Overview of Processing Late Charges for Receivables in Oracle Fusion Applications.







5. Once Done, click on "Save and Close" to save your inputs.
6. You may review your newly-created Customer Profile Class by going back to the "Manage Receivable Customer Profile Classes" page and searching it using its Identifying name:

Below is a quick Video Demonstration of how to create a Customer Profile Class in Oracle Fusion Applications:

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